duveka is always looking for motivated talent.
duveka is a German Mittelstand company with a Microsoft Dynamics 365 Business Central focus. We work agile across Germany and build software that delights customers in manufacturing and services. We focus on real customer value and make sure IT and software are not just tools, but enable business.
1st level support is not a call-centre job with us. You solve real problems, write decent tickets, and escalate sensibly to 2nd level or consulting — not because a script tells you to, but because it's the right call.
You are the first voice our customers hear when something is stuck. And very often the last, because you solve it directly. Permissions, reports, setup questions, printing issues, small configuration — you handle those independently.
What matters to us: patience on the phone, clear written communication in tickets, and curiosity to actually understand what happened. We want our customers to know you by name — "I'd rather call Maria, she'll figure it out." That's the bar.
We are not advertising anything and not actively hiring right now. If you still recognise yourself in this profile and are convinced we should know you, you are welcome to reach out on your own initiative. We read every message personally and reply honestly — even if the answer for now is "not yet".
Reach out anyway →