Service business on Microsoft Dynamics 365 Business Central, done right.

When a customer calls, the clock starts. duveka Service makes sure every step from the first ticket to the final invoice happens inside the same system. Service items, contracts, work orders and dispatching are tightly integrated, so your dispatcher sees real availability and your technicians see exactly what is expected when they arrive on site.

Service revenue lives or dies on contract management. duveka Service tracks contract values, intervals and entitlement rules, and triggers the right work orders and invoices automatically. Recurring revenue is finally as visible and as forecastable as your traditional sales pipeline.

Spare parts in the warehouse, packaging for shipped components, route planning to the customer site and signed delivery confirmation on a tablet. duveka Service combines naturally with duveka MDE, duveka Tour, duveka Signature and duveka DMS so the entire field service process runs on one platform.